Hotel-Specific Knowledge
Trained on your hotel's facts, FAQs, menus, and local knowledge. Guests get accurate, hotel-specific answers — not generic AI responses.
Real Order Placement
Not just conversations — the AI actually places real orders into your hotel's system. Guests order dining, request housekeeping, book spa appointments.
Intelligent Escalation
When a query is outside its knowledge, the AI escalates to the front desk with full context — question, room number, conversation history.
24/7 Availability
Available around the clock. Guests get instant responses at 3am without waking staff or calling front desk.
Knowledge Bank Admin
Hotel admins manage the AI's knowledge via a Knowledge Bank dashboard — FAQs, source documents, and knowledge health scoring.
Knowledge Gap Detection
The system tracks questions the AI couldn't answer confidently and surfaces them for admin review — continuously improving over time.
How the AI Concierge Works
- Guest scans room QR code → opens the Roomix guest interface
- Guest taps 'Chat with Concierge' → AI greets them by room number
- Guest asks a question or makes a request
- AI queries the hotel's Knowledge Bank (FAQs, menus, hotel facts, local places)
- AI responds with accurate, hotel-specific information
- For orders: AI calls the real ordering system → order appears in staff dashboards
- For complex queries: AI escalates to front desk with full context